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Patient Experience Representative
$45k-60k (estimate)
Full Time | Skilled Nursing Services & Residential Care 2 Weeks Ago
Save

Pathways Healthcare is Hiring a Patient Experience Representative Near Westwood, MA

Become a pivotal part of a team that is providing an exceptional experience for our home health care patients! The ideal Patient Experience Representative will be able to handle a high volume of phone calls and will provide general assistance to other working administrative departments.
Office Location: Home Office/Westwood, MA
Schedule: Full Time
Pathways Operating Hours: 8:30 AM to 5:00 PM
Responsibilities
  • Interact with patients in a positive and professional manner via telephone
  • Handle multiple calls while maintaining exceptional patient experience
  • Educate patients using data derived from their electronic medical records
  • Communicate well with our healthcare team and be a liaison between our patients and our staff
  • Embrace new technologies and continuous improvement to provide our patients with the best possible experience
  • Perform administrative functions as necessary
  • Respond to and reply to requests for information
  • Maintain strict compliance to HIPPA and patient privacy
  • Perform other related job duties as assigned
Qualifications
  • Excellent customer service skills
  • Positive attitude and energetic personality
  • Computer and technologically savvy
  • Ability to multitask
  • Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
Benefits & Compensation:
  • Comprehensive benefits package including 401(k) match, HMO & PPO Plans, Dental, Vision, Life Insurance, Short-Term Disability, and Flexible Spending Account.
  • Flexible schedule to promote work-life balance.
  • Opportunities for leadership development and professional growth.
Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Skilled Nursing Services & Residential Care

SALARY

$45k-60k (estimate)

POST DATE

04/07/2024

EXPIRATION DATE

06/05/2024

WEBSITE

pathwaysllc.com

HEADQUARTERS

QUINCY, MA

SIZE

25 - 50

FOUNDED

1996

CEO

JOHN TALBOT

REVENUE

$10M - $50M

INDUSTRY

Skilled Nursing Services & Residential Care

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About Pathways Healthcare

PATHWAYS HEALTHCARE, LLC is a company based out of 400 CROWN COLONY DR, QUINCY, Massachusetts, United States.

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The job skills required for Patient Experience Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Experience Representative positions, which can be used as a reference in future career path planning. As a Patient Experience Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Representative. You can explore the career advancement for a Patient Experience Representative below and select your interested title to get hiring information.

If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Experience Representative job description and responsibilities

Schedules patient appointments for designated departments.

03/05/2022: Boston, MA

They may collect data on patient encounters and consumer satisfaction.

04/11/2022: Saint Cloud, MN

Works at the front desk of a hospital, clinic or similar healthcare facility and provides customer support.

04/10/2022: Durham, NC

Greets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteously.

04/07/2022: New York, NY

Interviews patients and/or their representatives.

04/17/2022: Rockford, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Experience Representative jobs

High School Diploma/GED.

02/03/2022: Winston Salem, NC

Previous experience with an electronic health record or medical office software preferred.

03/25/2022: Portland, OR

Proven work experience as a Patient Service Representative or similar role.

01/30/2022: Bradenton, FL

1+ years of admissions, scheduling, or business office experience.

04/06/2022: Atlanta, GA

Knowledge of Medical Terminology.

01/20/2022: Harlingen, TX

Step 3: View the best colleges and universities for Patient Experience Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College